Privacy Policy
At The Mayhew Animal Home we take your privacy seriously. We're committed to protecting the privacy of all the personal information you give us. We will comply with the UK's Data Protection Act 1998 and any other applicable data protection legislation.
If you hear from us, we will always aim to be relevant and appropriate. If at any time you don't feel we've lived up to the aim, please let us know straight away by contacting us (details below).
This policy explains how we collect, use and store the personal information you provide to us. 'Personal information' is information which identifies you or another person or is capable of doing so.
What information do we collect?
When you donate to our charity or register to receive email newsletters from us, we'll collect some details from you. By registering or signing up with us, you'll be agreeing that your personal information can be used and disclosed as set out in this policy.
Our main purpose for collecting this data is to provide you with more information about the work we do and the impact we are making in animal welfare.
Will we use your information for marketing?
When you provide your information, we'll clearly state that we may like to get in touch with you by post, phone and electronic mail about the work we do. By giving us your details, you'll be agreeing to this.
However, if you'd prefer we don't contact you for this purpose, please let us know by ticking the first box at the point of donation and we won't contact you. Even if, at the time when you start donating to us, you do not log an objection to us contacting you for marketing, you can always change your mind. You always have the right, at any time, to object to us using your personal information for marketing purposes - just contact us at the contact details set out at the bottom of this privacy policy.
If you're registering as a friend of The Mayhew Animal Home which involves getting our supporter magazine and regular updates certain information from us, we'll take this as your consent to receive that information (even if you do tick the box). The same applies with our 'Sponsor an animal unit' scheme -= we will continue to contact you with updates and reminders about the unit you are sponsoring (unless specified otherwise).
How else will we use your information?
We may also use your information for the following purposes:
- To ask your opinion on certain animal welfare issues or issues to do with the charity.
- To send you specific information, if you've requested it or to carry out your other specific requests
- To contact you if you win a competition
- To comply with the law (eg Gift Aid)
And we won't keep hold of your personal information for longer than is reasonably necessary.
Will we share your information with anyone else?
Only if:
- We are required to do so to comply with the law and with the directions of the courts or other authorities
- We feel it is reasonably necessary to prevent illegal activity or to protect our interests
- It helps our trusted third party service providers to provide and improve our service to you. We'd require these service providers who are processing your personal information to keep it safe and secure (e.g. make them sign up to a contract and employ reasonable technical and organisational controls to keep your personal information secure). These trusted third parties would only be permitted to use your personal information for the purposes we specify.
We won't rent or sell our supporter's details to any other organisation or individual.
How will we make sure our site is secure?
We follow strict security procedures as to how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. We take security extremely seriously but as no system is 100% secure, we can't completely guarantee the protection of your personal information, any more than any other organisation can. So we can't accept any liability for the loss, theft or misuse of the personal information which you've registered on this website if there is a security breach.
Are you protected by this policy outside The Mayhew Animal Home?
Our site and email newsletters may contain links to other websites. Obviously, we don't have any control over them and take no responsibility for any information you give them. Other sites have different privacy and security policies, which we advise you to read.
How you can access your information
You can request, at any time, access to the personal information we hold about you. You can write to us at the following address requesting access to your personal information.
Tracey Lee, The Mayhew Animal Home, Trenmar Gardens, London NW10 6BJ
You are entitled to be told by us whether we or someone else on your behalf is processing your personal information; what personal information we hold; details of the purposes for the processing of your personal information; and details of any third party with whom your personal information has been shared. (We may charge a small admin fee for providing this information). You can also request that we correct any personal information which we hold about you where it is inaccurate. In addition, you may request that we delete any details which you have provided to us - and we'll comply with that request.
You may be asked to provide proof of identity before we show you your personal information - that's so we can prevent unauthorised access.
Talk to us
If you have any queries, comments or complaints regarding this privacy policy, just get in touch. You can contact us through the Contact Us section of this web site or write to us at the address set out above.